FAQ

Which destinations are eligible?

We deliver exclusively to United States addresses.

What does standard delivery cost?

Standard shipping has no charge on every U.S. order.

What timing should I expect?

Handling generally requires 1-2 business days; estimated carrier movement after dispatch is another 4-6 business days.

How do I follow a shipment?

Tracking details are sent after dispatch to the contact information supplied at checkout.

Is a reason required for a return or exchange?

No. A request can be made for any reason within 30 days following delivery.

Is return postage charged to the customer?

No. For an approved reason-free return, exchange, or quality-related return, the store provides a prepaid label or equivalent no-cost arrangement.

Which items have reason-free return restrictions?

Custom or personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate, personal, or hygiene-sensitive goods are restricted unless defective or the law provides a remedy.

How soon is an approved credit issued?

The original payment method is credited within 5-10 business days after receipt, inspection, and approval; separate bank posting time may apply.

May an order be canceled?

Yes, until shipment. The Refund Policy applies after dispatch.

What currency and cards are available?

Transactions are in USD, and checkout may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Are taxes charged?

Taxes are added whenever applicable law requires collection.

Where can I ask another question?

Support is available at support@trailstead.shop or (251) 678-9239, Monday through Friday from 9:00 AM to 5:00 PM (America/Los_Angeles).

Merchant Information

Brand/Store name: gcioutdoor
Contact email: support@trailstead.shop
Phone: (251) 678-9239
Physical and return address: 530 S Lawrence St, Montgomery, Alabama, 36104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).