Shipping Policy

Where We Deliver and What Shipping Costs

Delivery is limited to addresses in the United States. Every U.S. order receives standard shipping at no charge.

Handling and Carrier Timeframes

Our normal order-processing window is 1-2 business days, not counting weekends or U.S. public holidays. After dispatch, carrier transit is estimated at 4-6 business days.

These timeframes are estimates rather than guarantees. Severe weather, carrier interruptions, peak-volume periods, or an address problem can delay arrival.

Shipment Tracking

Tracking information is issued after dispatch using the customer contact details entered at checkout. A carrier may need a short period before the first scan becomes visible.

Corrections, Cancellation, and Delivery Assistance

Check the delivery address carefully at checkout. Contact support immediately about a correction or cancellation; either request is available only before shipment and may no longer be possible after fulfillment begins.

If tracking reports a delivery exception, or the parcel arrives damaged or incomplete, notify us so the matter can be investigated with the carrier and resolved appropriately.

Sales tax is charged whenever applicable law requires it.

Support is available at support@trailstead.shop or (251) 678-9239, Monday through Friday from 9:00 AM to 5:00 PM (America/Los_Angeles).

Merchant Information

Brand/Store name: gcioutdoor
Contact email: support@trailstead.shop
Phone: (251) 678-9239
Physical and return address: 530 S Lawrence St, Montgomery, Alabama, 36104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).